Terms and Conditions

(Revised August 9, 2011)

This web site (the “Site”) is owned and operated by CM Resort, LLC doing business as Cranmore™ Mountain Resort (collectively or individually, "Resort" "we," "us," "our"). The following are terms of a legal agreement between you and the Resort. By accessing, browsing and/or using the Site, you acknowledge that you have read, understood, and agree, to be bound by these terms and any amendments thereto (the “Terms and Conditions”) and the terms of our Privacy Policy which is incorporated by reference into these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you may not use the Site. The material provided on the Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. The Site is controlled and operated by the Resort from its offices within the United States. The Resort makes no representation that materials available on the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws.

Any claim relating to, and the use of, the Site and the materials contained herein is governed by the laws of the state of New Hampshire.

Please return to the Site and review these Terms and Conditions from time to time, as they may be amended without notice. Any changes to these Terms and Conditions will be effective immediately upon the posting of the revised Terms and Conditions on the Site. Please note that your use of certain materials and features of the Site may be subject to additional terms and conditions. By using these materials and features, you also agree to be bound by such additional terms and conditions.

Proprietary Rights and License

All materials on the Site, including, without limitation, names, logos, trademarks, images, text, columns, graphics, photographs, illustrations, artwork, software, clips and other elements making up the Site (collectively, "Content") are protected by copyrights, trademarks and other intellectual property rights owned and controlled by us or by other parties that have licensed or otherwise provided their material to us.

Certain of the Content available on the Site are materials owned by the Resort or under license to the Resort (“Resort Materials”). You may use, display, perform, redistribute and otherwise exploit the Resort Materials under a worldwide, royalty-free, revocable and non-exclusive basis license from the Resort (“License”), provided you comply with the following restrictions and such other terms set forth in these Terms and Conditions. You may not alter or edit the Resort Materials, or combine the Resort Materials with other materials in any way. You may not offer or impose any terms on the Resort Materials that alter or restrict the terms of the License or the Terms and Conditions. You may not sublicense, assign or sell the Resort Materials. You must keep intact all notices that refer to the License and to any disclaimer of warranties. You may not distribute, publicly display, publicly perform, or publicly digitally perform the Resort Materials with any technological measures that control access or use of the Resort Materials in a manner inconsistent with the terms of the License or these Terms and Conditions. You must keep intact all copyright and other notices that appear on the Resort Materials.

Certain of the other available Content on the Site (including the User Submissions (as defined below)) are materials uploaded to the Site by third parties (“Restricted Materials”). You acknowledge and agree that the Restricted Materials are made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere on the Site, none of the Restricted Materials may be copied, reproduced, republished, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity.

You may not add, delete, distort, or otherwise modify the Content. Any unauthorized attempt to modify any Content, to defeat or circumvent our security features, or to utilize the Site or any part of the Content for any purpose other than its intended purposes is strictly prohibited.

Registration for Certain Features

In order to use certain features of the Site, you may be required to install or use equipment and software. You are responsible for ensuring that your equipment and/or software do not disturb or interfere with the operation of the Site. Any equipment or software causing interference shall be immediately disconnected and we shall have the right to immediately terminate your right to use and access the Site. If any upgrade in or to the Site or any feature requires changes in your equipment or software, you must effect these changes at your own expense. Unless explicitly stated otherwise, any new or additional feature that augments or enhances the current Site, including the release of new products and services, shall be subject to these Terms and Conditions.

If you opt to register for a particular feature of the Site, you agree to: (a) provide true, accurate and complete information about yourself as prompted by the registration form, and (b) maintain and promptly update such information to keep it true, accurate, current and complete as permitted through the functionality of the Site. If we have reasonable grounds to suspect that the information you provide to us on the registration form or otherwise is untrue, inaccurate or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). You acknowledge and agree that we may send you important information and notices regarding your account and the Site by email, text messaging or other means based on the information you provide to us. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate information about yourself, including, but not limited to, your failure to receive critical information about the Site.

We may provide you with access to some features of the Site without you registering as a user and in each such case your identification is based on means of identification that we deem appropriate.

Online Store Policies and Procedures

The purchaser's credit card will be charged upon completion of purchase. All purchases are final. Reservations can be rescheduled up to 48 hours of arrival. Within 48 hours reservations are final. Please call the ticket office directly at 1-800-SUN N SKI x 0.

Products, Services, and Advertising on Site and Linked Sites

The Site may contain advertising and information about products and services, and links to other web sites that are not controlled or maintained by us. You agree that we will not be responsible for the content, advertising, privacy policies, products, services, or other materials on the Site or available from such linked web sites. Use of any products and services advertised or promoted on the Site and the web sites linked to the Site is at your own risk. We encourage you to note when you leave the Site and to read the terms of use of such other web sites.

User Submissions Guidelines

Eligibility: We may permit written, photographic, video or other material to be submitted by you and other users (collectively, “User Submissions”) through the Site via e-mail or via any other means, and we may also permit the hosting, sharing, and/or publishing of such User Submissions. In order to submit a User Submission on the Site, you must be a legal resident of the 50 United States or the District of Columbia who is of legal age of majority in your jurisdiction of residence (and at least 18 years of age). You understand that whether or not such User Submissions are published or otherwise used, the Resort does not guarantee any confidentiality with respect to any submissions to the Site.

Submission Specifications: By making a submission to the Site (including, without limitation, any video submissions), you agree that such User Submission is original with you and accurate and that you own all right, title and interest in any User Submission you submit to us and any elements you include in the User Submission (such as photographs, footage and the like). You may be required to provide documentation in a form acceptable to us evidencing such rights. You also agree that the User Submission (i) does not violate, and its use will not violate, the rights of any third party or any applicable law or ordinance; (ii) is not pornographic, obscene, indecent, profane, threatening, harassing, hateful, intimidating, abusive, defamatory, tortuous, fraudulent, or otherwise objectionable in any way, and does not encourage conduct that would constitute illegal activity, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right of another; (iii) does not promote any activities that may appear unsafe or dangerous; (iv) does not promote alcohol, illegal drugs, tobacco, firearms/weapons (or the use of the foregoing); (v) does not post advertisements or solicitations of business; (vi) does not contain copyrights, trademarks, logos, or trade dress owned by others; and (vii) does not contain materials embodying the names, likenesses, voices, or other indicia identifying any person including, without limitation, celebrities and/or other public or private figures (or using look-alikes of the same), living or dead.

You agree not to (i) use the Site, the Content (including, without limitation, the User Submissions), or any products or services included on or available through the Site for any unlawful purpose; (ii) restrict or inhibit any other user from using and enjoying the Site, including by means of disrupting the normal flow of dialogue, causing a screen to "scroll" faster than other users of the Site are able to type, hacking or defacing any portion of the Site, introducing any virus, worm, Trojan Horse, Easter Egg, time bomb, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or otherwise acting in a manner that negatively affects other users' ability to engage in real time exchanges; (iii) post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication or engage in spamming or flooding; (iv) impersonate any other person or entity, or misrepresent your affiliation with any other person or entity; or (v) u se any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content on the Site. You agree not to solicit, for commercial purposes, any users of the Site with respect to their User Submissions.

We reserve the right to reject any User Submission that we determine does not meet any of the criteria set forth above. Also, we reserve the right not to accept any User Submission for any reason, or no reason at all, if in our sole discretion, we do not believe that the User Submission is appropriate for the Site. We will not advise you as to the reason why your User Submission has not been accepted. We may elect to post User Submissions that we believe do not violate the intent or purpose of these Terms and Conditions (e.g., incidental or insignificant uses of trademarks, logos, or copyrighted items) and/or other otherwise make use of User Submissions as provided under these Guidelines. We reserve the right, but undertake no duty, to review, edit, move or delete any material (including, without limitation, the User Submissions) provided for display or placed on the Site, in our sole discretion.

Ownership and Use of User Submissions: If you submit a User Submission to the Site, you hereby grant to the Resort and its designee a perpetual, irrevocable, non-exclusive, fully-paid up, royalty free, sublicenseable and transferable license to use the User Submission for all purposes, in any and all media now or hereafter known throughout the universe without restrictions of any kind or any approvals or consents required from you or any third party. For example, the above grant permits the Resort and its designees to use all or only certain portions of your User Submission, modify any audio tracks or visual images your provide, and/or incorporate other materials, either created by the Resort or licensed from others, with your User Submission. If we create other works using your User Submission, those works will be owned by us and may be used in accordance with these Terms and Conditions, and shall not be subject to your approval. You also hereby grant each user of the Site a non-exclusive license to access your User Submissions through the Site, and to display and perform such User Submissions as permitted through the functionality of the Site and under these Terms and Conditions. You will not have any claim against us with respect to such use of the User Submissions, and to the extent, a claim is made against us or any of our licensees by any third party with respect to the User Submissions, you agree to indemnify and hold the Resort and its parent and affiliated companies, directors, employees, agents, representatives, lessors, licensees and contractors harmless with respect to any such claims, including, without limitation, attorneys' costs and expenses incurred in connection therewith. You may request removal of a User Submission that has been posted on the Site by clicking here. After receipt of your request for removal, we will endeavor to remove the User Submission; however, we will have no liability to you or anyone else resulting from our failure or refusal to remove a User Submission. If it is determined that you have, at any time, violated any of the foregoing provisions, you may thereafter be barred from submitting or posting any further material on the Site or using or accessing our interactive communication tools, and we may pursue any remedies available under these Terms and Conditions or at law.

When you submit a User Submission, you understand that we will have the right, but not the obligation, to use, display and publish your name, photograph, likeness, voice, performance, biographical information and/or statements, throughout the world in perpetuity in any media that now exists or may exist in the future including for advertising and promotional purposes by the Resort and its related entities. If we make use of any of the foregoing rights, you understand and agree that you shall not receive any other consideration, or payment, notification or credit, nor will you have any approval over how we use the foregoing rights.

Discontinuation and Modification of Acceptance of User Submissions: The Resort reserves the right at any time and from time to time to discontinue, temporarily or permanently, the acceptance of User Submissions and/or your ability to access User Submissions with or without notice in its sole discretion. You agree that the Resort shall not be liable to you or to any third party for any suspension or discontinuance of acceptance of User Submissions.

Referral Programs; Forward to a Friend Opportunities

We may offer from time to time referral programs that permit you to submit information about other persons (each, a “ Referred Person ”), including, without limitation, email addresses, wireless telephone numbers, names, street addresses and other contact information so they may receive information and/or promotional offers concerning the Site and its features. We will use and store any such information that we collect from you about a Referred Person only to the extent necessary to carry out your request, and we will not use any such information for any other purpose unless the Referred Person consents to the use for such other purpose. You may only refer persons with whom you have a personal relationship. You must have obtained the consent of the Referred Person prior to providing us with his or her contact information. We reserve the right to limit the number of Referred Persons you can submit. We reserve the right to limit the number of transmissions to any particular Referred Person from time to time. You may not withdraw the contact information you provide for a Referred Person once it has been submitted.A Referred Person must be a permanent, legal resident of the 50 United States or the District of Columbia, who is of legal age of majority in their jurisdiction of residence (and at least 18 years of age, or such other age designated on the sign-up page) and be able to register for the features offered on the Site and otherwise use the Site. The contact information for a Referred Person must be valid and functioning in order for us to contact him or her about the Site or its features. We will not be responsible for validating the contact information you provide. We may elect NOT to communicate with any Referred Person and/or e-mail address if he or she appears to be on any of our “do not contact” or “do not e-mail” lists. In addition, we reserve the right to reject the participation of any Referred Person if (a) the contact information provided by you is incorrect or not valid, (b) such individual has violated any provision of these Terms and Conditions, or (c) we determine in our sole discretion that the participation of such individual might be harmful to us, the Site, any service or feature, or any third party for any reason. We specifically disclaim any liability for exercising such right.

We may, at our discretion, send you a confirmation using any means available through the Site, including email, text and other forms of messaging, to inform you that the Referred Person has registered for the Site or a particular feature. If we send the confirmation to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with any such access (including text messaging charges for messages to your mobile device). If you misuse any referral program or otherwise engage in improper behavior with respect to a referral program, as we determine in our sole discretion, we reserve the right to deny you further access to the Site. We may from time to time offer incentives or rewards in connection with a referral program, and any such incentive or reward programs shall be subject to additional terms and conditions which shall be posted at the time such programs become available and shall be deemed incorporated into, and subject to, these Terms and Conditions. We reserve the right, in our sole discretion, to suspend, temporarily or permanently, or cease to provide any and all referral programs without notice, reason or liability.

If you are using the Site to communicate to a Referred Person (or any third party), you agree not to use the Site to harm the Referred Person or any other third party, and/or use the Site in violation of any applicable laws, rules or regulations or the terms and conditions of this Agreement.

Infringement and Regulatory Complaints

We will cooperate with any law enforcement authorities and comply with any judicial order requesting or directing us to disclose any information we have about the identity of anyone uploading, downloading, or posting materials, or otherwise using the Site in violation of any applicable federal, state, or local laws.

We respect the intellectual property of others. If you believe that your work has been copied in any way without your permission (including as part of a User Submission), please provide the following information to our Agent to Receive Notification of Claimed Copyright Infringement identified below. Your notice must contain the following:

  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner whose work you claim has been infringed;
  • A description of the work you claim has been infringed;
  • Identification of the work you claim infringes the copyrighted work and a description of where it is located on the Site;
  • Your address, telephone number and e-mail address;
  • A statement by you that you have a good faith belief that the infringing use is not authorized by the copyright owner, the copyright owner's agent or by law; and
  • A statement by you, under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Our Agent to Receive Notification of Claimed Copyright Infringement can be reached as follows:
CM Resort, LLC, E-Business Director
Rebecca Deschenes
239 Skimobile Road
PO Box 1640
North Conway, NH 03860

Contact Us

Disclaimer of Warranties


Limitation of Liability




You agree to defend, indemnify and hold the Resort and its respective parent companies, subsidiaries, partners, agents, affiliates, lessors, licensors, representatives, sponsors and advertisers and their respective officers, directors, shareholders, agents, affiliates and representatives harmless from and against any and all claims, demands, liabilities, losses, damages, costs and expenses (including, without limitation, reasonable attorneys' fees) arising from your breach of any warranties, representations and agreements set forth in these Terms and Conditions, including, without limitation, your unauthorized use of any Content (including the User Submissions).

Governing Law

THE PARTIES AGREE THAT THIS AGREEMENT, OR ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, AND EQUITABLE CLAIMS) BETWEEN YOU AND THE RESORT arising from or relating to these Terms and Conditions or your use of the Site, its interpretation, or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions or your use of the Site, advertising by the Resort, or any related purchase SHALL, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BE GOVERNED BY THE LAWS OF THE STATE OF New Hampshire, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

Binding Arbitration

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN YOU AND THE RESORT, its respective agents, employees, principals, successors, assigns, or affiliates (collectively for purposes of this paragraph, the "Resort") arising from or relating to these Terms and Conditions or your use of the Site, its interpretation, or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions or your use of the Site (including, to the full extent permitted by applicable law, relationships with third parties who are not parties to these Terms and Conditions), the Resort's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.adrforum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and the Resort. NEITHER YOU NOR THE RESORT SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER RESORT CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. The Resort will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.


These Terms and Conditions shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be modified or eliminated to the minimum extent necessary and the remaining provisions shall be enforced. These Terms and Conditions constitute the entire agreement between the parties hereto, and supersede any other agreement, promise, or practice between the parties relating to the subject matter hereto. We reserve the right to terminate your access to and ability to use the Site (or any portion thereof), at any time (with or without notice). No waiver by either party of any right hereunder shall constitute a waiver of this or any other right.

© 2011 CM Resort, LLC. All rights reserved.


Website Accessibility Policy

CM Resort, LLC d/b/a Cranmore Mountain Resort's ("Company") policy is to make its websites accessible to users of the websites who have disabilities and to permit Company content providers to develop and post accessible content. To meet this goal, the Company implements the following initiatives:

  1. Conforming our websites with the Web Content Accessibility Guidelines 2.0 AA ("WCAG"), published by the World Wide Web Consortium ("W3C");
  2. Modifying our websites to permit content providers to post content in a format that conforms to WCAG for web content;
  3. Ensuring that our websites do not interfere with the posting of content in formats that conform to W3C's guidance on accessibility;
  4. Distributing this policy to Company content providers and website content and technical support personnel for our websites;
  5. Linking to this policy from the www.cranmore.com homepage, soliciting and providing a method to submit feedback, and providing a method to contact the Company's website accessibility coordinator;
  6. Developing and distributing accessibility practices for Company content providers;
  7. Appointing a website accessibility coordinator who is knowledgeable on website accessibility and digital accessibility standards, responsible for coordinating the Company's responsibilities with respect to accessibility, and responsible for developing the accessibility practices;
  8. Modifying policies to prioritize accessibility bug fixes to ensure they are remedied with the same level of priority as any other equivalent loss of function for individuals without disabilities;
  9. Retaining website accessibility consultants responsible for conducting annual website accessibility evaluations of our websites; and
  10. Providing annual training to Company website content and technical support personnel on ensuring our websites conform to WCAG.

The Company undertakes these accessibility initiatives to expand access to everyone and to assist content providers, many of which have independent obligations under accessibility laws, with providing content in accessible formats.

The Company urges content providers to incorporate accessibility in their content posted on Company websites to meet a wide variety of requirements of users with disabilities.

We are dedicated to making accessibility improvements to our websites. Please direct any questions or suggestions on how to improve the accessibility of our websites to [email protected]. We welcome your feedback.

Cranmore Mountain Resort Uphill Travel Policy

Cranmore supports individuals who wish to pursue alternative methods of accessing our trail system. All uphill travel or skinning is done, solely, at each individual’s own risk. Those who wish to skin Cranmore trails via uphill travel are responsible for their own actions, safety, and equipment. Uphill travel during non-operational hours is at your own risk. There are no rescue services available at these times.


If individuals wish to participate in uphill travel we require that they adhere to the following rules;

  • The route for uphill travel is Lower Beginners Luck to Lower Gibson to Gibson to Easy Street during non-operational hours. Cranmore reserves the right to adjust the uphill access as conditions or business volume dictates.
  • Participants shall travel on the side of the designated uphill trail and be visible at all times to downhill traffic.
  • If you descend prior to operating hours, you must travel down along the same route you traveled up.
  • All trails and terrain parks are closed outside of operational hours, with the exception of the authorized uphill routes two hours prior to opening.
  • You must be visible to all traffic at all times, and you should know and follow “Your Responsibility Code” at all times.
  • No dogs are allowed on the mountain, except service dogs, which must be on a leash.
  • Overnight stays on the mountain are not permitted.
  • Ski Patrol reserves the right to close the mountain at any time. If the mountain is closed to up- hill traffic, a sign indicating that will be placed at the base of the authorized uphill route.
  • The mountain is closed and cleared of all guests and staff at the end of each operating day.

If you access the mountain prior to operating hours, you do so at your own risk. Conditions may be variable, due to weather, ungroomed surfaces and limited visibility. Uphill users are warned that snowmobile, snowmaking, snow grooming, winch cables and other equipment may be encountered at any time and that you are responsible to stay clear of such equipment. Use extra caution and always remain aware of what is happening around you.

NH law states that each person who participates in the sport of skiing, snowboarding, snow tubing and snow shoeing accepts as a matter of law, the dangers inherent in the sport, and to that extent may not maintain an action against the operator for any injuries which result from such inherent risks, dangers or hazards. (NH Statute Title XIX, Chapter 225, Section A: 24)

Awareness, common sense, courtesy, respect for others and the natural environment will help you have a positive experience and may reduce your risk.

Bright Clothing, Reflective Materials & Headlamps; It is strongly recommended that all uphill users wear brightly-colored clothing and have reflective material on clothing, poles or packs to heighten visibility. Flash-lights or headlamps, such as those commonly used by bicycle riders, make it easy for other users and ski area personnel to see you. Use extra caution if you are descending in the dark or in low light conditions.

Rescue Response; Be aware that there are no patrol services outside of operational hours, and ski area buildings are closed. In case of emergency, call 911 and know that response times could be extended. Be aware that mobile phone service can be unreliable on the mountain. If you are using the mountain outside of operational hours, it is strongly recommended that you travel in groups of at least two and always be aware of your location.

Glade Use Policy

When skiing or riding Cranmore's glades, please follow the Skier Responsibility Code and the following:

  • Wear goggles
  • Remove pole straps from wrists
  • Always ski with someone

Cranmore Mountain Resort Drone Policy

Due to safety and privacy concerns, Cranmore Mountain Resort prohibits the operation or use on or above Resort property of unmanned aerial systems, or drones, by the general public — including model aircraft by recreational users and hobbyists — without the prior written authorization from Cranmore Mountain Resort. This prohibition includes drones used for filming or videotaping, as well as any drone used by media or journalists operating above or within the Resort boundaries. This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries. Please contact the Cranmore Marketing Department if you have any questions or if you seek prior authorization to operate any of these devices. Any authorized operation of drones on or above Resort property will be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your access privileges to the Resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

Privacy Policy

(Revised May 24, 2018)

CM Resort, LLC (“Resort”, “we” or “our”) values your privacy and is committed to the highest standards in personal protection.

This statement discloses the online privacy policy (“Policy”) of the Resort with respect to information that we collect via the Internet. This Policy is part of the Terms and Conditions published on all of the web sites operated by the Resort (the “Sites”). Click here to review the Terms and Conditions. If, after reading this Policy, you have further questions about how we handle your personally identifiable information, please contact us at [email protected].

Coverage; Changes to this Policy

This Policy applies to all of the web sites operated by the Resort (the “Sites”).

Please read this Policy to understand what personal information we may collect from you and how your personal information may be used as you make full use of our options and Sites. By using the Sites, you agree to this Policy. If you do not agree to this Policy, please do not use the Sites. This Policy may be updated and revised occasionally without prior notice to you. Please check back periodically. Your continued use of the Sites following the posting of changes to this Policy will signify your acceptance of those changes.

Please note that we follow special additional procedures when collecting information from children under 13, which are set forth in the Children's Privacy section, below.

Aggregate (General, Non-Personal) Information

From time to time, we may collect general, non-personal, statistical information about the use of our Sites and related media products (including e-mail newsletters, cellular phone alerts and mini desktop application, together with the Sites, “Media Products”). Such information may include how many visitors visit a specific page on the Sites, how long they stay on that page, and which hyperlinks, if any, they “click” on. We collect this information in order to determine which areas of the Media Products are most popular and to enhance the Media Products for visitors. We may also group this information into aggregate visitor data in order to describe the use of the Media Products to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Sites or users of the Media Products.

Collection of Personally Identifiable Information

The Resort will not collect or retain any personal information about you unless you provide it to us voluntarily. We may collect personal information from the Sites in several ways if you choose to provide it. For example, we require you to provide personal information in order to register for membership on a Site, purchase ski passes and other products online, book reservations at our Resort online, participate in contests, sweepstakes, events or promotions offered on the Sites, subscribe to our online e-newsletter or other online services, register for cellular phone alerts to receive notifications of special promotions, offers and events, send questions or comments to us via e-mail or fill out online or e-mail surveys. The requested information may include personal information such as your name, e-mail address, telephone number, home address, credit card information, billing and shipping address and information about your interests in and use of various products, programs and services.

For some features of the Sites, you can submit information about other people. For example, if you purchase a gift card or other merchandise online for another person and want it sent directly to the recipient, you may be able to submit the recipient's name, address and certain other contact information. We will use any such information that you provide to us about another person only for the purpose for which you submitted the information, such as delivering the gift card or other item to that person.

Use of Personally Identifiable Information

If you do provide us with personal information, we may retain and use that information for several purposes. We may store and process the information for market research to better understand your needs and how we can improve our products, services and Sites; and to better market and advertise our programs and services. We may also retain information about your previous online bookings or purchases of services or products in order to customize our Media Products for your future experience. We retain the personal information that we collect for so long as we continue to have a business purpose for it.

In addition, we may use your personal information to send you information or updates about special offers, promotions, newsletters, snow reports, surveys, services and other items that might be of interest to you. However, we will not send any such communications to your e-mail address unless you have consented on the Sites (or otherwise) to receiving such communications by e-mail. You may indicate your consent to receiving such e-mail communications by opting in or choosing not to opt out, depending on the particular Site and web page on which you are given the opportunity to provide your consent. You may at any time choose to opt-out of receiving information through our Media Products.

We may also use your personal information in order to process and fulfill any transactions that you request, such as entering a sweepstakes or other contests, or booking online reservations and delivering gift cards, ski passes or other products purchased via the Sites (including any customary follow-up or confirmation communications regarding such transactions).

Sharing Information with Third Party Service Providers

At times we may share your information with third party service providers to optimize your experience with our products and services. We sometimes use other businesses to perform certain services for us, such as fulfilling orders, making deliveries, making reservations, sending postal mail, sending e-mail, sending cellular alerts, analyzing web site use, providing marketing assistance and data analysis and processing credit card payments. We may provide personal information, including credit card information, to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties.

Sharing Information with Third Party Sponsors and Your Opt-Out and Revision Rights

Except as set forth above, we will not share your e-mail address with any third party without your prior consent. We have formed and may in the future form relationships with other businesses, such as promotional or sweepstakes sponsors, in order to enhance the information and services on the Media Products, help promote Media Products or for other purposes.

From time to time, we may share your personal information other than your e-mail address with those sponsors, and you may receive periodic communications from such businesses, such as promotional offers available from the Resort or such businesses. Furthermore, many of the promotions on our Media Products give visitors the opportunity to request additional information from the sponsors of those promotions. If you request more information, you give the Resort permission to provide your personal information (including e-mail address) to the sponsor so they can fulfill your request. Except as otherwise stated in this Policy, your personal information will not be provided to any third party without your prior consent.

To opt-out of sharing with our third-party sponsors or to revise or update your personally identifiable information, please contact us at [email protected].

Your Opt-Out and Revision Choices

Option #1:

The fastest, most direct, secure and automated means of opting out of receiving or revising your information via our Media Products is through the online registration interface, found on our Sites.

Option #2:

Should you wish to opt-out of distribution of personally identifiable information to third party sponsors, your only means is to complete our privacy form.

Option #3:

You can contact us by e-mail through any of our Sites or by phone at our Resort to request any changes to how we collect, or distribute any of your information, to update your information, or to unsubscribe to any newsletters, e-mail or other communications you might be receiving from us, and we will use every reasonable effort to accommodate your request. Phone, address and e-mail address information can be found at each of our Sites.

Option #4:

You may mail a written request to:

Resort E-Business Director
Rebecca Deschenes
PO BOX 1640
North Conway, NH 03860


Transfer of Personally Identifiable Information

As the Resort or any of its resorts continue to evolve, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the Resort, one of its subsidiaries or substantially all of were acquired, customer information would be one of the transferred assets. In addition, the Resort reserves the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Resort's rights or property, other users, or anyone else that could be harmed by such activities. This includes our right to exchange information with other organizations in order to protect against fraud and to reduce credit risk. The Resort also reserves the right to disclose user information when we believe in good faith that the law requires it.

Links to other web sites; “Public” Areas

Please be aware that when you are using the Sites, you could be directed to other sites that are beyond our control. There may be links to other sites that take you outside our Sites. These other sites may send their own cookies to visitors, collect data or solicit personal information. The privacy policies of these other sites may be significantly different from this Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.

Please keep in mind that whenever you give out personal information on a “public” venue online (for example via bulletin board, chat rooms or chat groups), that information can be collected and used by people you do not know. If you chose to voluntarily disclose information on a bulletin board, chat room or other public venue on these other sites, this Policy will not cover such disclosure of information. We urge you to use caution when disclosing any personal information on these venues.


The Resort uses cookies to store and sometimes track information about you for various purposes including optimizing your Site experience. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. All areas on the Sites where you are prompted to log-in or that are customizable require that you accept cookies. We use cookies to ensure you obtain the information you request. The cookie(s) we pass to you are anonymous. They do not reveal your personal identity, nor can they capture private data. Rather, these cookies establish a user session and allow our server to correctly provide the users with the appropriate frames and content.

We track the usage of our Sites and other Media Products in order to modify our Sites and Media Products according to our customers' needs. We pay attention to what information is requested and attempt to make it easier to find in the future. With respect to our Sites, you always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the Sites may not function properly or may be slower if you refuse cookies. You may occasionally get cookies from third parties with links on the Sites. The Resort does not control these cookies. The use of cookies sent by third-party servers is standard in the Internet industry.

IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the Web. Web servers, the big computers that “serve up” Web pages, automatically identify your computer by its IP address. The Resort collects IP addresses for purposes of system administration, to report aggregate information to our advertisers, and to track the use of the Sites. When visitors request pages from the Sites, our servers log the visitors' IP addresses. It is not our practice to link IP addresses to anything personally identifiable, which means that a visitor's session will be logged, but the visitor remains anonymous to us. However, we reserve the right to use IP addresses to identify a visitor only when we feel it is necessary to enforce compliance with the Sites' policies or to protect our service or customers, the Sites, or others.

This Policy applies only to information collected on the Internet

This Policy applies only to information collected on our Sites. It does not apply to information which we may collect by means other than over the Internet and it does not apply to businesses which may use our Sites.

The Organizations that Collect Information

The Resort or a third-party partner may be collecting information during your experience with our Sites.

Online Store Policies and Procedures

The purchaser's credit card will be charged upon completion of purchase. All purchases are final. Reservations can be rescheduled up to 48 hours of arrival. Within 48 hours reservations are final. Please call the ticket office directly at 1-800-SUN N SKI x 0.

Security Procedures

Security procedures are in place to protect the loss, misuse or alteration of information under the Resort's control. Protecting the security of your personal information is very important to us. Therefore, we have taken precautions to ensure that this information is safe and secure. We maintain your profile information on a secure server. To use some features on the Media Products, we may require that you create a password. We recommend that you do not disclose your password to any other person. In addition, when you transmit personal information from your PC to our servers, your information is protected by both a “firewall” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the Resort strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Children's Privacy

The Sites are general audience web sites that comply with the Children's Online Privacy Protection Act (“COPPA”). Children under 13 are only permitted to submit information to the Resort in certain limited circumstances. Any personal information that may be provided to the Sites from children under 13 years old will be collected and maintained in accordance with COPPA. While we encourage parents to supervise their children's online activities, we recognize that parents may not always be able to do so. Therefore, in addition to the foregoing provisions of this Policy, the Resort has adopted the following special policies to help ensure that parents will be able to know what information their children under 13 are providing to the Sites.

Collection and Use of Information; Parental Notice/Consent

In accordance with COPPA, the Resort does not require a child under the age of 13 to disclose more information than is reasonably necessary to participate in an activity as a condition of participation.

We may collect a child's e-mail address in connection with a contest, sweepstakes or a question e-mailed to us by the child for the sole purpose of communicating with the child on a one-time-only basis (for example, to contact the winner of a contest or respond to a question). We will not use this information to re-contact the child and we will delete it from our records once the game or contest is over. We will obtain written parental consent before sending any prizes to contest winners or posting any information about any winners on the Sites.

We may collect a child's e-mail address and first name in order to respond directly to a specific request from the child more than once. For example, a child may want to receive a newsletter or other online communications about new features on the Sites or participate in a contest that involves more than a one-time contact. When a child submits such a request, we will obtain an e-mail address for the child's parent(s) along with the child's information. Before we make any additional response to the child's request, after our initial response, we will send an e-mail to the child's parent(s) that notifies the parent(s) that we have collected personal information from the child for the purpose of responding to the child's particular request and describes the personal information collected from the child, gives the parent(s) the opportunity to deny us permission to send any further responses to the child and to request that we delete the information we have collected from our records, and provides the parent(s) with a link to access this Policy.

As discussed above, we may collect a cookie upon use of the Sites by a child. We use cookies to ensure you obtain the information you request. The cookie(s) we pass to you are anonymous. They do not reveal personal identity, nor can they capture private data. Rather, these cookies establish a user session and allow our server to correctly provide the users with the appropriate frames and content. The Resort also collects IP addresses for purposes of system administration, to report aggregate information to our advertisers, and to track the use of the Sites. When visitors request pages from the Sites, our servers log the visitors' IP addresses.

We may collect a child's name and e-mail address to the extent reasonably necessary to protect the security of the Sites, to protect against liability, or as required or permitted by law without obtaining a parent's consent. Information collected for these reasons will not be used for any other purpose. Prior to any other collection or use of personal information from a child under 13, the Resort shall obtain a parent's consent to such collection and use in accordance with COPPA. The parental consent is given for the specific purpose stated in the consent form and is not a blanket consent for collecting the child's information in the future or using the child's information for purposes other than those set forth in the consent form. We may seek a parent's consent to collect information such as a child's name, mailing address, e-mail address, hobbies, etc.

The name, address, telephone number, and e-mail address of the Resort collecting or maintaining personal information from children through this website as discussed above is as follows:

Resort E-Business Director
Rebecca Deschenes
PO Box 1640
North Conway, NH 03860

Sharing of Information

The personal information collected from children under the age of 13 is not shared or forwarded by the Resort to business partners, advertisers or other third parties.

Parental Access

Parents of children under age 13 may review or delete personal information about their children from our records at any time. If you would like to review or delete your child's personal information, please contact us via the privacy form below. When a parent requests deletion of his or her child's information, we will use reasonable efforts to delete as much of the child's information from our database as possible and refrain from collecting any other personally identifiable information from such child. However, there may be residual information that will remain within our databases that may or may not contain personally identifiable information. This residual information will not be given to any other third party or used for any commercial purpose.

Visiting Our Websites from Outside the United States

This Policy is intended to cover collection of information on or via our website from residents of the United States. Our Sites are operated and maintained within the U.S. We make no assurances or representations of any kind that the Sites are suitable for use outside the U.S. or in the country in which you reside. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy. If you wish to object to or raise a complaint on how we have handled your personal information, you may contact us at [email protected]. You may also be able to have your personal information transferred by contacting us at [email protected]. If you are not satisfied with our response or believe our processing of your personal information is not in accordance with law, you may register a complaint with a governmental authority.

California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an e-mail to [email protected] or write to us at Cranmore Mountain Resort, PO Box 1640, North Conway, NH 03860, Attn: Resort E-Business Director. Not all information sharing is covered by the "Shine The Light" requirements and only information on covered sharing will be included in our response. Under California law, businesses are only required to respond to a request once during any calendar year.

Requests to Opt-Out:

Click here to opt out